What does ‘In-Stock’ mean?

When a product features an ‘in-stock’ badge, this means that we hold inventory for this item in our warehouse facility. As we have inventory in our fulfillment center, you can take advantage of ordering these items from as little as one unit.


What does ‘Made to Order’ mean?

‘Made to Order’ products are available to offer a broader range of items. These products have been approved by Southeastern Grocers to feature their brand logos. These items are manufactured once an order is received, so are subject to minimum order quantities and a slight longer lead time. The order quantities and lead times differ between each product, but are all outlined on the individual product pages.


Can I order something that isn’t available on the website?

We can source 1000’s of products from across the world. If you would like an item that isn’t available on the website, please email providing some information on what you would like, and the team will take care of the rest for you.


What happens once I’ve placed an order?

Once you’ve placed your order, you will receive an order confirmation via email. Our warehouse team will carefully pick, pack and dispatch your order. Once the order has been dispatched, you will be sent a tracking number for the shipment.


When will my order be dispatched?

All orders received by 6.30pm EST will be dispatched the next day. Once an order has been dispatched, a member of the team will send you a tracking number for the shipment.


Can I place an order for an item that is showing as out of stock?

In the rare occasion that an item is out of stock, it is possible for you to continue to place your order. As soon as the replenishment inventory arrives in our warehouse, your order would be dispatched.


What shipping options are available?

All orders are shipped via UPS. When you’re ready to complete your purchase, simply click on the cart icon. After completing your address details, you will be presented with a suite of freight services from Next Day through to Ground.


What payment methods do you accept?

We accept payment from all major credit cards. The payment will be taken via Authorize Net, who are a trusted leading payment processing and payment management provider.


What is your returns policy?

Any ‘in-stock’ product can be returned for a refund or exchange. All returns must be postmarked within fourteen (14) days from when you received the delivery.  All returned items must be in new and unused condition with all original tags and labels attached.


How do I request a return?

To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number.  After receiving a RMA number, place the item securely in its original packaging and return with the form provided, mail your return to the following address:


Dowlis Inspired Branding

110 Wall Street


New York

NY 10005


Please note, you will be responsible for all return shipping charges.  We strongly recommend that you use a trackable method to mail your return.


When will my refund be processed?

After receiving your return and inspecting the condition of your item, we will process your return or exchange.  Please allow at least seven (7) days from the receipt of your item to process your return or exchange.  We will notify you by email when your return has been processed.


What happens if the item I ordered is damaged upon arrival?

We always want you to be happy with your purchase. If the product you receive is damaged or defective, please either call on (646) 603-6925 or email who will arrange for a replacement item to be sent to you.


How can I contact you?

For any inquiries please email and a member of the team will respond to you promptly. Alternatively, please call (646) 603-6925. We are open Monday to Friday between 9am – 7pm EST.